Frequently Asked Questions
Everything you need to know about shopping with Tegiwa.
What is the standard shipping timeframe for my order?
We typically process and ship orders within 1-2 business days. Domestic delivery usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return items within 30 days of delivery. The items must be unworn, unwashed, and have the original tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
Tegiwa accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I know which size will fit me best?
Every product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure a perfect fit.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We partner exclusively with factories that adhere to fair labor standards and environmental certifications.
Can I track my package after it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.